Terms & Conditions

1. Custom Products & Representation

All grillz and jewellery pieces are custom-made to your unique teeth mould and specifications. Images are illustrative and may not represent the exact final product. Variations can occur.

2. Moulding Policy

• In House Moulding: If completed by Ice Bank Jewellers and there are fitting issues, we will remake the mould free of charge.
• Customer Moulding Kits: All grillz are made based on your mould. If your mould arrives and it's not suitable for production, we'll inform you before starting so you can take another mould. Once production begins, any fitting issues are non-refundable, as each grill is made from your own mould. Orders from customer moulds are final and non-refundable.
• There is an estimated 20% chance you may need to use Fixodent or similar adhesive due to the custom fit.

3. No Returns or Refunds

All sales are final for custom grillz and jewellery. No returns or refunds once an order is placed. Products are quality-checked before dispatch. Customer-caused damage or alteration is not refundable or replaceable.

4. Quality Assurance

Each item is handmade, inspected, and tested prior to shipping or fitting. If you have concerns on delivery, contact us within 48 hours.

5. Order Process & Timeframes

Production begins after a valid mould or approved design is received. Typical production time is 15–25 working days, with delivery after production. Express services may be available at an additional cost.

Note: In some circumstances there can be an additional 1–2 working days delay added for Diamond Dust Cutz orders and standard orders.

6. Fast Track Service (Optional Add-On)

• Eligibility: This service cannot be used with diamond set grillz.
• When the clock starts: Fast Track is counted from the day we receive both your mould and payment.
• Working days: Monday–Friday, excluding UK bank holidays.
• Possible delays: In some circumstances there can be an additional 1–2 working days delay for Diamond Dust Cutz orders and standard orders.
• Other terms: Delivery time and courier delays are governed by the Delivery section below.

7. Delivery

Orders ship via trusted couriers with tracking. We are not liable for delays by carriers, customs, or events beyond our control. Ensure your address is accurate.

8. Customer Responsibility

You are responsible for ensuring order details, design preferences, and mould submissions are correct before final approval. Incorrect information or moulds cannot be refunded or changed once production begins.

9. Damages, Repairs & Adjustments

If a product is damaged in transit, report within 48 hours with photos. Wear-and-tear or misuse is not covered. Adjustments/repairs may be offered at our discretion and may incur a fee.

10. Liability Disclaimer

Ice Bank Jewellers Ltd is not liable for injury or dental issues from improper use of grillz, reactions to materials/adhesives, or loss/theft/damage after delivery.

11. Intellectual Property

All designs, branding, photos, and marketing materials are the intellectual property of Ice Bank Jewellers Ltd. Unauthorised use or reproduction is prohibited.

12. Amendments

We may amend these Terms & Conditions at any time without prior notice. The latest version will be available on our website.

13. Contact Information

Ice Bank Jewellers Ltd, Birmingham, United Kingdom

www.icebankjewellers.com

info@icebankjewellers.com