Question 1

How do I order custom grillz?

Accepted Answer

You can either order a moulding kit online and take your own teeth impression at home, or book an in-person moulding appointment at our Birmingham studio. Once we receive your mould, we begin crafting your custom grillz.

Question 2

What are grillz?

Accepted Answer

Grillz are custom-made decorative tooth covers worn over the front teeth. They're crafted from precious metals like gold, silver or dental-grade gold and can be set with diamonds or moissanite stones. Grillz are removable, made specifically to your mould for a perfect fit, and have been a signature street-luxury accessory since the late 1980s.

Question 3

How are custom grillz made?

Accepted Answer

Custom grillz are made from a precise impression (mould) of your teeth. We use your mould to cast the metal frame, hand-finish each tooth, then set any diamonds or moissanite stones. The result is a piece that snaps onto your teeth with no glue required.

Question 4

How long do grillz take to make?

Accepted Answer

Standard production time is 15–25 working days from when we receive your mould and payment. Express services are available: 7 working days for £40, or 3–4 working days for £60.

Question 5

Do I need a moulding kit?

Accepted Answer

Yes — a moulding kit is required for every custom grillz order unless you're attending an in-person appointment. The kit is sold separately and includes everything you need plus step-by-step instructions.

Question 6

What if my mould isn't good enough?

Accepted Answer

If your mould arrives and isn't suitable for production, we'll contact you before starting so you can take another impression. Use our Mould Checker page for guidance on getting it right.

Question 7

How much do grillz cost?

Accepted Answer

Prices start from around £80 for a single silver tooth and rise based on metal (9ct, 14ct, 18ct gold or dental-grade gold), number of teeth, and stones (diamond dust, diamond set or moissanite). See each product page for an exact price.

Question 8

Are diamond grillz worth it?

Accepted Answer

Diamond grillz are more about look value than resale — they're a true statement piece that levels up any outfit and sets you apart. We only use lab-grown diamonds and lab simulant stones (moissanite), so you get maximum sparkle ethically and at a better price point. Choose from diamond dust cuts (frost finish) or fully iced-out diamond set grillz.

Question 9

Do you offer Klarna or buy now pay later?

Accepted Answer

Yes. All orders are eligible for Klarna at checkout — split your payment into 3 interest-free instalments or pay in 30 days. The Klarna option appears automatically on every product page and at checkout.

Question 10

Do you offer discount codes?

Accepted Answer

You can add the moulding kit you need when choosing your grillz. Select Top Teeth, Bottom Teeth, or Top & Bottom before adding to your basket.

Question 11

What materials do you offer?

Accepted Answer

We offer Silver, 9ct, 14ct and 18ct Gold, as well as tarnish-proof Dental-Grade Gold. Diamond Dust Cuts and full diamond set options are also available, plus moissanite for a brilliant, conflict-free alternative to diamond.

Question 12

What's the difference between moissanite and diamond?

Accepted Answer

Moissanite is a lab-created gemstone with more fire and brilliance than diamond at a fraction of the price. It's just as durable for daily wear, ethically sourced, and visually indistinguishable to the naked eye. We use moissanite for many of our iced-out chains, rings and grillz settings.

Question 13

Will my grillz tarnish?

Accepted Answer

Lower karat grillz (Silver, 9ct, 14ct, 18ct Gold) can tarnish over time, especially when eating, drinking or smoking while wearing them. Our Dental-Grade Grillz are tarnish-proof and smoke-proof.

Question 14

What is dental-grade gold?

Accepted Answer

Dental-grade gold is a high-purity gold alloy approved for prolonged contact with the mouth. It's tarnish-proof, smoke-proof, hypoallergenic and stronger than standard 9ct or 14ct gold — ideal if you wear your grillz daily. Available in yellow gold and white gold finishes.

Question 15

Do grillz damage your teeth?

Accepted Answer

Properly made custom grillz fit precisely over your teeth and do not damage them when worn correctly. Avoid eating, drinking sugary liquids or sleeping with grillz in. Always clean both your grillz and your teeth daily to prevent plaque build-up.

Question 16

Are grillz safe to wear?

Accepted Answer

Yes, when they are custom-made from a proper mould and made from skin-safe metals like dental-grade gold or solid gold. Ill-fitting or plated grillz can trap bacteria and irritate gums. We only produce custom-fit pieces in skin-safe precious metals.

Question 17

Can I eat or drink with my grillz in?

Accepted Answer

We recommend removing your grillz before eating or drinking anything other than water. This protects both your teeth and the finish of your grillz, and prevents food particles from being trapped.

Question 18

Are grillz haram?

Accepted Answer

Interpretations vary by scholar. Many consider silver grillz permissible for both men and women, while gold is generally considered permissible for women only. We offer solid silver options and recommend consulting a trusted scholar for personal guidance.

Question 19

How do I clean my grillz?

Accepted Answer

Clean your grillz and brush your teeth daily. For best results, we recommend our Ice Bank Home Cleaning Kit, available to purchase separately. Avoid harsh chemicals or abrasive toothpaste, especially on diamond-set pieces.

Question 20

How do I store my grillz when not wearing them?

Accepted Answer

Always store your grillz in the protective box they arrive in to prevent scratches, bending or loss of stones. Keep them dry and away from other jewellery.

Question 21

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide via trusted couriers with full tracking. Delivery times and customs charges vary by destination.

Question 22

Do you offer next day delivery in the UK?

Accepted Answer

Yes, in-stock jewellery items ship with next-day delivery when ordered before our daily cut-off. Custom grillz follow our standard or express production timelines because each piece is made to order.

Question 23

Can I get a refund or return my grillz?

Accepted Answer

All custom grillz are made specifically to your mould, so we cannot offer refunds or returns once production has started. Products are quality-checked before dispatch and any customer-caused damage or alteration is not refundable or replaceable. If you have a fit issue, please get in touch and we'll do our best to help.

Question 24

Can I return or refund jewellery?

Accepted Answer

Unworn jewellery items in their original condition can be returned within 14 days of delivery. Custom and made-to-order pieces are non-refundable. To arrange a return, contact us via Instagram @icebankjewellers or email info@icebankjewellers.com.

Question 25

Where are you based?

Accepted Answer

Ice Bank Jewellers is based in Birmingham, UK. You can visit our studio by appointment for in-person mouldings, consultations and try-ons. We ship throughout the UK and worldwide.

Question 26

How can I contact you?

Accepted Answer

DM us on Instagram @icebankgrillz or email info@icebankjewellers.com. We're happy to help with any questions about your order or our products.

Frequently Asked Questions

Ordering & Custom Grillz

Pricing & Payment

Materials & Quality

Health & Safety

Care & Aftercare

Shipping, Returns & Contact

Icebank Assistant