Policy
Returns & Refunds
Every piece is handmade to your mould and quality checked before dispatch.
Custom Grillz
All custom grillz are made specifically to your mould, so we cannot offer refunds or returns once production has started. Products are quality checked before dispatch and customer caused damage or alteration is not refundable or replaceable. If you have a fit issue, please contact us and we will do our best to help.
Jewellery
Unworn jewellery items in their original condition can be returned within 14 days of delivery. Custom and made-to-order pieces are non-refundable. To arrange a return, contact us via Instagram @icebankgrillz or email info@icebankjewellers.com.
Damaged or Faulty Items
Each item is handmade, inspected and tested prior to shipping. If you have concerns on delivery, contact us within 48 hours with clear photos so we can review and resolve the issue quickly.
Full details are available in our Terms & Conditions.
